Tech-support
Marine Engineering Technical Support by NDAR
NDAR provides marine engineering technical support to naval architects, marine engineers and shipyards using software from our complete portfolio — Rhino3D, Orca3D, ShipConstructor, GHS, NavCad, Enscape and more. Today, our tech-support team handles queries ranging from simple software use questions to complex engineering challenges. Furthermore, we coordinate directly with our software partner editors (SSI, McNeel, HydroComp, Chaos) when advanced expertise is required.
Tech-Support is offered to all our customers, with priority to those holding a valid, current Maintenance & Support Subscription.
NDAR always provides first-line tech-support, be it a simple hands-on software use question or a complex matter requiring expert resources.
Tech-Support is provided via email, dedicated portals, TEAMS, etc.
As the case might be, the developers and support teams of the various software houses we work with listen in and will join the support thread.
How NDAR Tech-Support Works
Our marine engineering technical support is structured to deliver fast, expert answers regardless of the complexity of your question:
- First-line response within 24 hours for all customers
- Priority response for clients with valid Maintenance & Support Subscription
- Multi-channel access via email, dedicated portals and Microsoft Teams
- Direct escalation to software editors when needed
Moreover, our technical team includes naval architects and marine engineers who are themselves expert users of the software they support. As a result, you benefit from contextualised advice — not just generic answers — tailored to your specific naval architecture workflow.
Want to discuss your project with our team? Contact NDAR to scope a tailored engagement adapted to your organisation, your scope and your goals. Our consultants will respond quickly with a proposal sized to your specific needs.